Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to contact us regarding a return request.

Please note that refunds are generally not allowed. Returns and refunds will only be considered in cases where the product is defective, damaged, or incorrect upon arrival.

To report an issue, please contact us at simo.bada.077@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If, after reviewing the issue, we confirm that the product is defective or damaged, we will process a full refund to your original payment method.

We may request photos or other relevant information to help us evaluate the issue.

Exceptions / Non-Returnable Items

Refunds are not allowed for products that are not defective or damaged.

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns or issue refunds for sale items or gift cards, except where required by applicable law.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

We currently do not offer exchanges. If you receive a defective, damaged, or incorrect item, please contact us at simo.bada.077@gmail.com so that we can evaluate the issue.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have certain legal rights to cancel or return your order within 14 days, for any reason and without justification, as required by applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights provided under applicable law.

Refunds

Refunds are not allowed for non-defective products.

We do not provide refunds for reasons such as:

Change of mind
No longer wanting the product
Ordering the wrong product
Incorrect size or preference
Any reason unrelated to a product defect, damage, or incorrect item received

However, if your product is confirmed to be defective, damaged, or incorrect upon arrival, we will process a full refund.

We will notify you once we have reviewed and evaluated your claim. If your refund is approved, the full refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at simo.bada.077@gmail.com.